Inbox Briefing
Read-only mailbox intelligence for actions, decisions, deadlines, and attachments, with user isolation and prompt-injection safety considerations.
CASE STUDY / 02COPILOT STUDIO / AGENT FLOWS
Agents that act. With your approval.
Agentic Microsoft 365 Copilot Suite
Purpose-built agents for mailbox intelligence, project context, and email operations—with human control at the point of action.
PROJECT STATUSDesigned & developed
The challenge.
Useful enterprise agents need to understand context, distinguish a draft from an action, and respect the boundary between one user’s information and another’s. A fluent answer alone is not enough.
THE OBJECTIVE
Develop Microsoft 365 agents that can ask, understand, reason, and propose useful actions, with explicit human approval before consequential sending.
Follow the system.
Select a stage to explore its role in the architecture.
SYSTEM FLOW / SELECT A STAGE01 OF 06
STAGE 01
Ask / receive
A user request or incoming email starts a scoped agent workflow.
STAGE 02
Understand
Inspect thread context, attachments, actions, decisions, deadlines, and missing information.
STAGE 03
Resolve context
Retrieve relevant Microsoft 365 information when the initial context is insufficient.
STAGE 04
Reason & draft
Return structured risk, importance, confidence, recipient reasoning, and a proposed response.
STAGE 05
Human approval
An editable Teams Adaptive Card lets the user review and edit the response, then Approve & Send or Reject.
STAGE 06
Controlled action
Send the exact reviewed response only after approval. Rejection sends nothing.
What I built.
Inbox Triage & Reply
Thread-aware email triage, flags, attachment interpretation, draft generation, and Reply versus Reply All reasoning.
Project Intelligence
Read-only reasoning across Outlook, attachments, SharePoint, OneDrive, and multilingual project documents.
Email Action Agent
Event-driven structured analysis, context resolution, proposed drafts, and editable Adaptive Card approvals in Teams.
The choices that matter.
Make approval a real boundary
The response sent must be the exact content approved or edited by the user, not a newly generated variation.
Separate reasoning from gates
Risk and confidence classifications inform the proposal; deterministic controls govern whether an action may proceed.
Handle imperfect events
Loop prevention, idempotency, follow-up detection, fail-closed behavior, and best-effort fallback paths shape the architecture.
Controls, by design.
- Read-only agents retain read-only boundaries.
- Mailbox and user isolation, sensitive-content handling, and prompt-injection defenses are explicit concerns.
- Consequential sending requires deliberate human approval; rejection sends nothing.
Where the work stands.
I designed and developed multiple Microsoft 365 agents across briefing, triage, project intelligence, and event-driven email operations. The suite advances from question answering toward governed tool orchestration and action.
Architecture is generalized. Client and operational details remain private.